The Terms constitute the whole legal agreement between you and Life World Medical Supplies. E-Platform to acquire Products and completely replace any prior agreements, if any, between you and us.

Terms: The Company may amend these Terms at any time by posting an updated version of the Terms on the Life World Medical Supplies E-Platform. The Company encourages you to check Life-World Medical Supplies E-Platform regularly for any amendments to the Terms. Your continued use of the Life World Medical Supplies E-Platform will constitute your express consent to these Terms.

Nothing in these Terms affects your statutory rights, either as a consumer of services or otherwise.

Privacy Policy: The personal information you provide in the course of using the Life World Medical Supplies E-Platform will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms.

Customer Details: You will need to register with Life World Medical Supplies E-Platform to use any Services. To register, you must be at least 18 years of age and you must provide true, accurate, complete, and current information (including name, date of birth, email address, credit/debit card details, mobile telephone number, and other details) as requested during the account creation process. If you are under the legal age of majority, you may not register.

By registering yourself on Life-World Medical Supplies E-Platform, you warrant that the details you provide to the Company are correct and complete and you agree that you will inform the Company immediately of any changes to those details (e.g., change of email or postal address). You can access and update your details using the “My Account” area Life-World Medical Supplies E-Platform. You authorize us to use any information provided to us to verify your information (including any updated information), to obtain an initial credit authorization from your credit card issuer at the time of registration, at the Company’s sole discretion. Your application for registration is dependent on acceptance of the same by the Company, at its sole discretion.

You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorized access to your profile. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that your username and password are kept confidential and secure. Please inform the Company immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorized manner.

The Company reserves the right to refuse access to Life-World Medical Supplies E-Platform, terminate accounts, remove or edit content, or cancel/reject orders, at Company’s sole discretion. If the Company cancels an order, it will be without charge to you.

Product Descriptions: The Company is not the manufacturer of the Products sold via the Life-World Medical Supplies E-Platform. We do our best to ensure that information provided on Life-World Medical Supplies E-Platform is accurate, but we do not warrant that it is correct, complete, reliable, current, or error-free. You should not rely solely on the information presented on Life-World Medical Supplies E-Platform and you should read the labels, warnings, and directions provided with the Products and consult your UAE-licensed physician before purchasing any products on Life-World Medical Supplies E-Platform.

Pricing: Prices of Some products are inclusive of VAT. Prices may change at any time due to revisions or other price changes advised by suppliers, vendors, or governmental authorities. These price changes can reflect on the Life-World Medical Supplies E-Platform at any time throughout the day and may result in the increased or decreased price of a Product. These revisions can be permanent or temporary and any changes in prices are at the discretion of the Company and are in line with pricing guidelines from suppliers, vendors, and governmental authorities. You agree to pay the listed price applicable at the time of confirmation of your order and billing by us.

Orders: When you place an order for Products, we collect certain personal and transactional information (e.g., name, address, email address). For details on how we use this information, please read our Privacy Policy.

If for any reason the Products you ordered are no longer available, we will contact you using the contact details you supplied when placing your order and either: offer you an alternative Product of equivalent quality and price if this is possible, or cancel the Product from your order and give you a full refund in respect of that Product.

If we are unable to contact you or do not receive a response from you, we will process any remaining Products on your order and refund you for the Products we are unable to supply.

By ordering Products, you agree to pay the full amount payable for such Products as indicated during the order process, along with any shipping costs or other charges applicable to that order.

We reserve the right to refuse service, terminate your account, or cancel orders, at our sole discretion.

Payments: You may pay for the Products which you order online using Life-World Medical Supplies E-Platform by supplying your credit/debit card details to our third-party payment provider or by paying cash on delivery. You may also use combination payment with multiple options of cash, or card payment.

Delivery: Life-World Medical Supplies E-Platform can provide delivery internationally as well.

When we accept an order, we aim to deliver your ordered product within 7 working days of the date of order or at some other delivery date indicated at the time of order confirmation. Delivery dates are indicative only. We are not liable for any delay in delivery due to unforeseen reasons including but not limited to product unavailability, transport delays, natural calamities, or any other reason beyond our reasonable control.

Delivery occurs when the ordered Products are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage, and damage passes to you. Ownership of Products purchased passes to you when payment is received by us in full and the product is delivered to you/an authorized person. You will be asked to sign for acceptance of the Products which will confirm that the Products are correct and have been received in good condition.

If you are not at the delivery address, we will assume that any adults that are present at the delivery address are authorized by you to take delivery of the Products that you have ordered. If the above criteria are not met or if there is no one at the delivery address, we will not leave the Products at the delivery address. We will contact you to arrange an alternative delivery time.

While we aim to ship all Products in your order together, this may not always be possible due to Product characteristics or availability.

Please note that all deliveries will be shipped with an invoice setting out the price.

Free shipping applies for all orders with a minimum purchase of AED 500. There is a Minimum Charge of 50 AED or more, depends on the location and items for orders without a minimum purchase. These charges are subject to change without prior notice and you should the Company encourages you to check Life-World Medical Supplies E-Platform regularly for any amendments to these Terms and such charges. Shipping charges will be calculated at the time of checkout online. Any deliveries to be made in a stipulated period of time or date may attract additional charges determined by Life-World Medical Supplies E-Platform and the same will be specified on the order value before placing an order.

Cancellation Policy: Life-World Medical Supplies E-Platform believes in helping its customers as far as possible and therefore, has a liberal cancellation policy.

Under this policy cancellations of orders are permitted at any time before you will receive notification confirming our acceptance of your order.

Unless required by law, Life-World Medical Supplies E-Platform does not accept cancellation requests for perishable or temperature-sensitive items. However, a refund and return can be made for such items if you establish, in our sole opinion, that there is a deficiency in the integrity of the packaging or product. (See Return & Refund Policy)

Return & Refund Policy: There can be certain circumstances, beyond our control, where you could receive a damaged/defective Product or a product that is not the same as per your original order. We shall replace the product with the same Products as per the order, at no extra cost. In such circumstances, before using the Product, please get in touch with our Customer Service Team, who will guide you on the process for replacing the product, at our Customer Service number +971504474096 or write to us at –

Where Products are not damaged/defective we will only accept the return of certain Products on a case-by-case basis under these Terms. The return process for Products ordered through Life-World Medical Supplies E-Platform can be amended by us, at our sole discretion, and may depend on the nature and category of the product ordered.

Contact Us: +971504474096